FAQ

Frequently Asked Questions

Here are the answers to the most common questions about our shipping, returns, and products.

1. How long does delivery take?

We offer fast delivery across Australia. Most orders arrive within 3 to 5 business days.

  • Handling Time: 1-2 business days to pack your order.
  • Transit Time: 2-3 business days for delivery.

For more details, please view our full Shipping Policy.

2. Do you offer Free Shipping?

Yes! We offer Free Shipping on all orders delivered within Australia. There is no minimum spend required.

3. How do I track my order?

Once your order is shipped, we will email you a tracking number. You can track your package status directly on our tracking page here:

Click here to Track Your Order

4. What payment methods do you accept?

We accept a wide range of secure payment options. You can pay using:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • JCB
  • Mastercard
  • PayPal
  • Visa

5. Can I return an item if I change my mind?

Yes. We offer a 30-Day Free Return Policy.

If you are not satisfied with your purchase, you can return it to us within 30 days of delivery for a full refund. We cover the return shipping costs. Please ensure the item is unused and in its original packaging.

6. What if my item arrives damaged?

Because lighting fixtures are fragile, we ask that you inspect your order upon delivery. If you find broken glass or damage, please email us photos within 48 hours at info@yimet.com.

We will send you a replacement immediately at no cost to you.

7. Can I cancel my order?

Yes, you can cancel your order for a full refund before it has been shipped. Please email us immediately. If the order has already shipped, you will need to receive the package and then follow our free return process.

Still have questions?

We are happy to help! You can contact us via:

Store Name: Yimet

Email: info@yimet.com

Phone: +61 2 9648 1886

Address: Unit 3/10 Newton St S, Auburn NSW 2144, Australia

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)

Response Time: We respond within 24 hours (business days).