FAQ
Last Updated: October 27, 2025
We've compiled answers to common questions to make your shopping experience smooth. If you can't find what you need, contact us:
Phone: +61421188842 Email: info@yimet.com Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Ordering & General Information
1. How do I place an order?
- Browse products and select your items
- Add to cart and proceed to checkout
- Enter your shipping information
- Complete payment securely through PayPal or stripe card payments
- Receive an instant order confirmation email
2. Can I modify or cancel my order?
Yes timing matters:
- Before 5:00 PM (AEST) on a business day or within 24 hours (whichever comes first): email info@yimet.com
- After processing begins, changes may not be possible
3. Where is Yimet located?
We are an Australian online store.
4. Do you have a physical store?
No online only, so we can focus on service and pricing.
Payment & Billing
5. What payment methods do you accept?
We accept all major cards (credit and debit cards) including Visa, Mastercard, American Express, Apple Pay, Google pay, JCB, Discover, Diners Club and PayPal as our payment method.
6. Are prices inclusive of tax?
Yes. Prices are in AUD and Tax include.
7. When will my payment be charged?
Immediately at checkout. You’ll receive confirmations from Yimet.
8. What currency are your prices in?
Australian Dollars (AUD).
See our Billing Terms and Conditions for full details.
Shipping & Delivery
9. How long does delivery take?
- Order Cut-off Time: 5:00 PM (AEST) Orders placed after this time will be processed the next business day.
- Processing: 1 – 4 business days (Monday to Friday)
- Transit: 6– 12 business days after dispatch
- Total Delivery Time: 7 – 16 business days from order placement (including processing time).
10. How much does shipping cost?
Free Shipping on all orders, No minimum order requirement.
11. Do you ship internationally?
No. We currently ship within Australia only.
12. How can I track my order?
- We’ll email your tracking number when your order ships
- Track via our Track Order page
Full details: Shipping Policy
Returns, Refunds & Exchanges
13. What is your return policy?
30-day change-of-mind returns from delivery for most stocked lighting products. Items must be:
- Unused and uninstalled
- In original packaging with all accessories
- Return request lodged within 30 days
14. How do I start a return?
- Email info@yimet.com with your order number and reason
- We’ll issue a Return Authorisation (RA) and instructions
- Pack the item securely and include the RA number
- Refund is processed once received and inspected
15. Who pays for return shipping?
- Defective/Wrong items: We cover reasonable return shipping or arrange collection
- Change of mind: Customer pays return postage
16. How long does a refund take?
After we receive and inspect your return, refunds go to the original payment method within 7 business days.
17. Can I exchange an item?
Yes—contact us first to confirm availability; we’ll guide you through next steps.
18. What if my item arrives damaged or defective?
- Contact info@yimet.com within 3 business days of delivery
- Include photos and your order number
- We’ll arrange a replacement or refund in line with the ACL
Full returns info: Return & Refund Policy
Account & Customer Service
19. Do I need to create an account to order?
No you can place orders without need to create an account.
20. How do I reset my password?
- Go to the login page
- Click “Forgot Password”
- Enter your email and follow the link to create a new password
21. How can I contact customer service?
Store Name: Yimet
Address: 36 Geoffrey St, South Turramurra NSW 2074, Australia
Email: info@yimet.com
Phone: +61421188842
Contact: https://www.yimet.com/pages/contact
Customer Service: Monday to Friday, 9:00 AM – 5:00 PM (AEST)