FAQ

We've compiled answers to common questions to make your shopping experience smooth. If you can't find what you need, contact us:

Phone: +61 421 188 842 Email: info@yimet.com Hours: Monday–Friday, 10:00 AM – 5:00 PM (AEST)

Ordering & General Information

1. How do I place an order?

  1. Browse products and select your items
  2. Add to cart and proceed to checkout
  3. Enter your shipping information
  4. Complete payment securely through PayPal or stripe card payments
  5. Receive an instant order confirmation email

2. Can I modify or cancel my order?

Yes timing matters:

  • Before 5:00 PM (AEST) on a business day or within 24 hours (whichever comes first): email info@yimet.com
  • After processing begins, changes may not be possible

3. Where is Yimet located?

We are an Australian online store at 36 Geoffrey St, South Turramurra, NSW 2074, Australia. We ship within Australia only and operate in AEST.

4. Do you have a physical store?

No online only, so we can focus on service and pricing.

Payment & Billing

5. What payment methods do you accept?

PayPal and stripe card payments. You can pay with your PayPal account or as a PayPal guest using a card or through your cards (visa, Mastercard, apple pay, Google pay) and more

6. Are prices inclusive of tax?

Yes. Prices are in AUD and include GST where applicable.

7. When will my payment be charged?

Immediately at checkout. You’ll receive confirmations from Yimet.

8. What currency are your prices in?

Australian Dollars (AUD).

See our Billing Terms and Conditions for full details.

Shipping & Delivery

9. How long does delivery take?

  • Processing: 1–3 business days (Mon–Fri)
  • Transit: 4–9 business days after dispatch
  • Total: 5–12 business days from order placement

10. How much does shipping cost?

Free shipping Australia-wide—no minimums, no hidden fees.

11. Do you ship internationally?

No. We currently ship within Australia only.

12. How can I track my order?

  • We’ll email your tracking number when your order ships
  • Track on the carrier site or via our Track Order page

Full details: Shipping Policy

Returns, Refunds & Exchanges

13. What is your return policy?

14-day change-of-mind returns from delivery for most stocked lighting products. Items must be:

  • Unused and uninstalled
  • In original packaging with all accessories
  • Return request lodged within 14 days

Not returnable unless faulty (per ACL): custom-made/personalised lampshades, opened light bulbs, and items marked “final sale”.

14. How do I start a return?

  1. Email info@yimet.com with your order number and reason
  2. We’ll issue a Return Authorisation (RA) and instructions
  3. Pack the item securely and include the RA number
  4. Faulty/damaged: we provide a label or cover reasonable return shipping
    Change of mind: you cover return shipping
  5. Refund is processed once received and inspected

15. Who pays for return shipping?

  • Defective/Wrong items: We cover reasonable return shipping or arrange collection
  • Change of mind: Customer pays return postage

16. How long does a refund take?

After we receive and inspect your return, refunds go to the original payment method within 10 business days.

17. Can I exchange an item?

Yes—contact us first to confirm availability; we’ll guide you through next steps.

18. What if my item arrives damaged or defective?

  1. Contact info@yimet.com within 3 business days of delivery
  2. Include photos and your order number
  3. We’ll arrange a replacement, repair, or refund in line with the ACL

Full returns info: Return & Refund Policy

Account & Customer Service

19. Do I need to create an account to order?

No you can place orders without need to create an account.

20. How do I reset my password?

  1. Go to the login page
  2. Click “Forgot Password”
  3. Enter your email and follow the link to create a new password

21. How can I contact customer service?

Email: info@yimet.com
Phone: +61 421 188 842
Address: 36 Geoffrey St, South Turramurra, NSW 2074, Australia
Hours: Monday–Friday, 10:00 AM – 5:00 PM (AEST)
Response time: within 1 business day

Product & Quality Information

22. How do I choose the right dimensions?

  • Check detailed dimensions on the product page
  • Review placement/clearance recommendations where provided
  • Contact us for tailored advice before ordering

23. What materials are your products made from?

Materials are listed under “Product Details” or “Specifications” on each product page.

24. Do you offer warranties or guarantees?

  • 14-day change-of-mind returns (conditions apply)
  • ACL protections: repair, replacement, or refund for major failure
  • Quality checks before dispatch

Privacy & Security

25. Is my personal information secure?

  • SSL encryption for data transmission
  • Secure PayPal and stripe processing
  • Limited data storage—only what’s necessary

Read our Privacy Policy for details.

26. Do you share my information with third parties?

Only as outlined in our Privacy Policy (e.g., couriers, PayPal, Stripe card payments, legal requirements). We do not sell your personal information.

Quick Links

Last updated: 12 September 2025